Privacy Policy

Effective Date: October 26, 2023

At TrustPoint Disability & Legal Services LLC (“TrustPoint Disability & Legal Services LLC,” “we,” “our,” or “us”), your privacy is a top priority. This Privacy Policy explains how we collect, use, disclose, and protect the personal information of clients, visitors, and users who engage with our website, services, and legal document preparation offerings. TrustPoint Disability & Legal Services LLC proudly serves individuals in San Jose, Santa Clara County, and throughout California with confidential, affordable legal document assistance, including estate planning, civil filings, IHSS advocacy, Bankruptcy, and Social Security Disability matters.

1. Information We Collect

We collect information you voluntarily provide to us through:

• Consultation forms or appointments (online, by phone, or in person)

• Document preparation intake forms

• Service agreements

• Email or phone communication

• Online chat or messaging systems

• Payment or billing information

The types of personal information we collect may include:

• Full name

• Phone number

• Email address

• Mailing address

• Date of birth

• Social Security Number (if required for legal forms)

• Employment or income details (for services like IHSS, SSDI/SSI, or bankruptcy)

• Family or relationship information (for estate planning, divorce, or name changes)

• Legal case details (for civil filings or responses)

• Payment information (billing address, card details—processed securely via third-party providers)

We may also collect non-personal information such as your IP address, browser type, operating system, referral pages, and date/time of access to improve our website’s performance and security.

2. How We Use Your Information

TrustPoint Disability & Legal Services LLC uses your information to:

• Provide legal document preparation services under your direction

• Schedule and manage appointments

• Complete forms and filings on your behalf

• Contact you regarding your case or service status

• Respond to your inquiries

• Maintain internal records and case files

• Process payments

• Send service updates, reminders, or important legal notices

• Improve our website, services, and user experience

We do not sell or rent your personal information to third parties. Your data is used solely to provide and improve the services you request.

3. Sharing and Disclosure

We do not share your personal information with anyone except as necessary to:

• File legal forms or documents with courts, government agencies, or relevant third parties under your authorization

• Comply with legal obligations, subpoenas, or court orders

• Respond to lawful requests by public authorities

• Process payments securely through third-party payment processors

• Defend our legal rights or prevent fraud, abuse, or unlawful activity

In limited situations, we may share non-personal, aggregated data for analytics or marketing purposes, but this data does not identify you.

4. Data Security

We implement strong technical, physical, and administrative security measures to safeguard your personal information, including:

• Encrypted data transmission (SSL/TLS)

• Secure storage of electronic files

• Restricted internal access to confidential data

• Use of reputable, secure third-party platforms (e.g., scheduling, document storage)

Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will act promptly if a breach occurs.

5. Your Privacy Rights (California Residents)

As a California consumer, you may have the right to:

• Request a copy of personal information we’ve collected about you

• Request correction or deletion of your personal data

• Opt-out of certain data uses or communications

• Limit the use or disclosure of sensitive personal information

To exercise these rights, please email us at [email protected] or call us at (408) 766-3532. We will verify your request to protect your privacy before taking action.

6. Cookies and Website Tracking

Our website may use cookies and third-party tracking tools like Google Analytics to enhance user experience and understand website traffic. You can manage or disable cookies through your browser settings. Usage data collected this way is anonymized and not linked to personally identifiable information.

7. Third-Party Links

Our website may contain links to external websites (e.g., court websites, government resources, or partner services). We are not responsible for the privacy practices or content of those third-party websites. Please review their privacy policies before providing any information.

8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from minors without verified parental consent. If we learn we have collected information from a child without consent, we will delete it promptly.

9. Changes to This Privacy Policy

We reserve the right to update or revise this Privacy Policy at any time. Any changes will be posted on this page with the revised “Effective Date.” We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

TrustPoint Disability & Legal Services LLC
434 Blossom Hill Rd
San Jose, CA 95123
Phone: (408) 766-3532
Email: [email protected]
Website: https://trustpointdisabilitylegalservices.com